Return Policy

At Survival Supply Gear, we make it a goal to never leave a customer unhappy. We work hard to make sure that every order is correct and sent out in a timely manner

Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, Survival Supply Gear will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.  

Survival Supply Gear will NOT accept any returns for any shipments outside the continental United States

Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to Guardian Survival Gear, Inc.

If the merchandise purchased was defective in anyway, the customer will have will have 60 days to notify Guardian Survival Gear of the defective merchandise. If we are notified within 60 days replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. 

Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.

On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.

Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund.  If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.

Year Backpack Replacement Warranty

As of November 1st, 2012, in addition to our regular replacement / refund policy, the following pertains to all orders which include the Auto Bag (BAB), Elite Multi-Pocket Backpack (BBP), Camo Bag (BCM) and the Waterproof Cooler Bag (BWC).  Not only are our bags and backpacks ideal for emergency preparedness situations, they're also great for general day to day use, as well as hiking and camping.  We know that our customers use our bags and count on them for both recreational activities and survival situations.  For this reason we want to be sure that our customers can get a replacement should the bag that they purchased become damaged due to normal use.  The replacement bag must be purchased within 5 years of the original purchase date. 

Here's how it works.

1.  Take a photo of the damaged bag and send it to us at Michael@SurvivalSupplyGear.com

2.  Donate the damaged bag to Goodwill, Salvation Army, Deseret Industries or any other recognized charity.  The charity will be able to sell, use or repair the bag. Donating the bag will ensure that we aren't filling up landfills with bags that can be repaired and put to good use.  Once you donate the bag get a donation receipt.

3.  Send the donation receipt to us via email so that we know the bag has been donated and it has gone to a good home.

4.  Pay shipping and handling (prices below) and we'll get a replacement bag sent directly to you.

Auto Bag

BAB

$10.34 S/H

Elite Multi Pocket Hiker’s Backpack

BBP

$11.59 S/H

Multi Pocket  Backpack

BCB

$9.92 S/H

Camo Bag

BCM

$11.40 S/H

Waterproof Cooler Bag

BWC

$7.99 S/H

*Shipping and handling charges above are good as of November 1st, 2012.  As shipping prices change or as labor costs increase we reserve the right to update these numbers.  All replacements must be ordered within 5 years of the original purchase date. Prices above reflect the shipping and handling fees of the 48 contiguous. US States.  For shipping and handling fees for Alaska, Hawaii and international orders please inquire.  5 Year Replacement Warranty is valid on bags purchased on or after November 1st, 2012